Return & Exchange Policy

Last Updated: August 2026

At Bin Yasen, we want you to be completely satisfied with your purchase. We carefully check our products before dispatch, but if you receive a product with an issue from our side, we are happy to provide a return or exchange according to the following policy.

1. Cash on Delivery & Open Parcel

We offer Cash on Delivery (COD) on eligible orders.

Customers are allowed to open and check the parcel at the time of delivery, where the courier service permits open-parcel delivery. We strongly recommend checking your order before accepting it.

2. Return or Exchange Due to Our Product Issue

If the product you receive has an issue, defect, damage, or does not match the product ordered due to an error from our side, you can request a return or exchange within 16 days of receiving the order.

To request a return or exchange:

• Contact us within 16 days of receiving your order.
• Provide your order details.
• Share clear photos or videos showing the issue, if requested.
• Our team will review the issue and guide you through the return or exchange process.

If the issue is confirmed to be from our side, we will arrange an appropriate return or exchange according to the situation.

3. Issue From Customer’s Side

If the customer receives the correct product but wants to return or exchange it due to a personal choice, change of mind, wrong selection, or any other issue from the customer’s side, the customer must inform us and send the parcel back within 24 hours of receiving it.

The product must be:

• Unused and in its original condition
• Undamaged
• Properly packed
• Accompanied by its original packaging and accessories, where applicable

Return/exchange delivery charges (DC) in cases where the issue is from the customer’s side will be paid by the customer.

4. Product Condition

Products returned for customer-requested returns or exchanges must be in their original condition. We reserve the right to refuse a return or exchange if the product has been used, damaged, altered, or is missing its original packaging or accessories.

5. Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return or exchange once opened or used. This may include perfumes, attars, personal-use products, and other items where applicable.

If you are unsure whether your product is eligible for return or exchange, please contact us before opening or using it.

6. Refunds

Where a refund is approved, the refund process will be discussed with the customer after the returned product has been received and inspected.

Refund eligibility depends on the reason for the return and the condition of the product.

7. How to Contact Us

For return or exchange requests, please contact us:

Bin Yasen
Phone: 0301-2586618
Email: binyasenofficial@gmail.com

Address: Shop #2, Plot 1/8A, Paposh Nagar Road, Opp. Ahsan Jewelers, Nazimabad Block 5/E, Karachi, Pakistan.

Important: Please contact us as soon as possible if you notice any issue with your order so our team can assist you quickly.